Is your Website Verified?
Yes, our website is verified by geo-trust and Paypal.
View our verification seal
What type of encryption do you use for credit card processing?
We use 128bit encryption. With our processing company your credit card
information is not shared with anyone, including
USA Basket Gifts. When you purchase from
USA Basket Gifts you are directed to a secure 128 bit payment processing
company. USA
Basket Gifts does not transmit any information
any where. As a matter of fact we do not even
see your credit card information. Please view
our Secure Payment Methods for more
information.
WHAT IS YOUR GUARANTEE POLICY
Gift Baskets
We guarantee the timely arrival of your gifts in
perfect condition. If you or your recipient are
not
100% satisfied, simply return
the item for replacement or a prompt refund.
Floral Gifts
We guarantee the timely arrival of your flowers
in perfect condition. If you or your recipient are
not 100% satisfied, simply return the item for replacement.
We provide a 7 day freshness guarantee.
Can I ship my basket or flowers
anywhere?
Almost anywhere, we cannot ship to PO Boxes, APO
- FPO Boxes or foreign addresses.
What forms of payment do you accept?
We accept all major credit cards and e-checks via
a Secure payment method. It is fast and secure.
Can you substitute an item in
the basket?
In the rare instances when demand outstrips supply
of a particular item in a gift basket, we will replace
that item with one of equal or greater value at
no extra charge. All wine vintage dates are subject
to change due to availability.
Basket Substitutions
During peak holiday season (Christmas and Valentines Day), gift baskets and
flowers sell quickly. We automatically substitute your item with an item
of equal or greater value, to insure your customer, family, friends receives
your Greetings. You must email us at the time of your purchase that a
substitution is not accepted or your order will be processed accordingly.
Can you customize a basket?
Yes, Please email us for details.
If I place a gift basket order,
how will my baskets be shipped?
Often times we will ship direct from our suppliers.
This eliminates delivery time and assures product
freshness. All Wine Gift Baskets are shipped
directly from our supplier, we do not handle, stock
or ship any wine gift baskets. Most of our shipping
is done through Federal Express, who is our preferred
carrier. Most deliveries arrive within 6 business
days shipped via Federal Express. For an additional
$10 per package you can have your order delivered
in 2 business days. For an additional $20 per package
you can have your gift delivered the next business
day. Orders must be placed by 11:00 am central standard
time to ship that day. Please note, during the Holiday
seasons standard delivery may take up to 7-8 working
days. Saturday Delivery are only available upon
request and at an additional charge.
If I place a floral order, how
will my flowers be shipped?
Flowers are packed on ice, in a floral gift box
and sent next day delivery. All orders for next
day delivery must be received by 11:00 am CST. Orders
received after this time will be processed the following
day. Delivery schedule is Tuesday through Friday,
unless the pickup or delivery date falls on a major
holiday. For Tuesday through Friday delivery, orders
must be placed before 10:00 am Central Standard
Time, the day before you would like your shipment
to arrive. However, we do have a selection of products
that can be ordered after noon for next day . Saturday
Delivery available upon request and additional fee.
Please call us if this is requested. 618-236-7116.
Sunday and Monday deliveries are not available for
our flower products. Product availability
may change due to supply in demand.
All of our flowers are wrapped in decorative
cellophane and carefully hand packed on ice in an
attractive, floral gift box. A personalized card,
floral preservative packets and flower care information
are also included.
Most of our flowers are shipped without a vase.
Currently we are running a free vase program.
Will someone need to be present
to accept my gift? Gift Baskets or Flowers.
We recommend that you provide an address at which
someone will be present to receive the package during
normal business hours. If no one is present, the
package will be left at the door.
Most shipments automatically have a "signature
release," which means that the shipper can drop
off the package without requiring a signature. In
most cases, the delivery driver will knock or ring
the bell, and if there is no answer, will leave
the product somewhere safe at the delivery location.
Wine Gift Baskets are an exception to this rule,
Adult ( 21 years of age or older) signatures are
required on all wine shipments.
Can anyone purchase flowers and
gift baskets?
Currently we only accept orders that are to be delivered
to the USA. Our product line is limited to ordering
Wine Gift Baskets. Person/Persons ordering
our Wine Gift Baskets must be 21 years of age or
older. All Wine Shipments require an adult
signature for delivery.
Do you offer shipping insurance?
All gifts are insured against loss and damage during
shipping at no extra cost to you!
Can I send a personalized message
with my gift baskets and floral gift?
Yes, you can! Remember to include your message in
the space provided on the product page or if you
are sending just one gift please provide message
only and proceed to the checkout. You will be able
to provide the recipient's address here. Your baskets
will arrive with your personalized gift card.
When is the last day I can place
an order, for gift baskets, to ensure Christmas
delivery?
Standard
(within 6 business days) |
See item for standard S&H charge |
Order by 11:00 am CST
December 16, 2006 |
3-Day
(within 3 business days) |
$6 per item plus standard S&H
charge |
Order by 11:00 am CST
December 17, 2006 |
2-Day
(within 2 business days) |
$10 per item plus standard
S&H charge |
Order by 1:00 am CST
December 18, 2006 |
Do you collect sales tax?
State law requires us to collect
sales tax on orders shipped within the state of Illinois and California, Florida.
How long will the gourmet foods
in my gift basket stay fresh?
The items packaged inside stay fresh for 6 to 9
months.
Are the bottles of wine the size
of a regular bottle of wine seen in stores?
Yes - all baskets containing wine are standard 750
ML bottles.
Do you ship chocolate in the summer?
From May - September many of the chocolate items
in our gifts are replaced with other gourmet food
of equal or greater value. This is done to ensure
the freshness of your gift and the integrity of
the presentation
